Payment of Services Policy

This Payment of Services Policy (the “Payment Policy”) explains the payment terms that apply when you purchase transaction-coordination or related services from proRE.Services (“we,” “us,” or “our”). It forms part of our Terms of Service. If an order form, invoice, or written service agreement contains different payment terms, that document controls only for the conflicting term.

1. Service pricing and estimates

• Fees are based on the selected service, transaction type, scope, complexity, and any approved add-ons.
• Prices shown before engagement are estimates unless expressly identified as fixed.
• We will disclose the applicable fee schedule or written quote before paid work begins.
• Third-party charges, government fees, recording fees, courier costs, rush charges, and similar pass-through expenses are separate unless expressly included.
• A change in scope, transaction type, property, timeline, parties, or requested work may require a revised quote.

2. Who is responsible for payment

The person or business that orders the Services is responsible for all charges unless we accept another arrangement in writing. If an agent, brokerage, escrow holder, buyer, seller, or other party agrees to pay, the original ordering party remains responsible until payment is received in full, except where prohibited by law.

3. Deposits

We may require a deposit before work begins. The amount appears on the quote, order, or deposit invoice. Unless expressly stated otherwise, a deposit is credited toward the total service fee. A deposit reserves capacity and covers onboarding and early coordination work; therefore, once work begins it is non-refundable to the extent earned, subject to applicable law and Section 9 below.

4. Invoices and due dates

• Invoices identify the Services, amount due, discounts or credits, and payment deadline.
• Deposits are due before work begins unless we approve other terms in writing.
• Final balances are due by the date stated on the invoice, which may be at closing, cancellation, completion, or another agreed milestone.
• An invoice is not contingent on receiving commission, reimbursement, loan proceeds, or funds from another person unless we agree otherwise in writing.
• You must notify us of a billing error within 15 calendar days after the invoice date.

5. Payment methods and authorization

We may accept card, bank, escrow, or approved offline payments. Online payments are processed by Stripe or another disclosed provider under that provider’s terms and privacy policy. We do not receive full card or bank credentials. By submitting a payment method, you represent that you are authorized to use it and authorize us and our processor to charge all amounts you approve, including an authorized balance at the disclosed milestone. We do not add an undisclosed recurring subscription.

6. Escrow and closing payments

If a balance will be paid through escrow or at closing, you authorize us to provide the invoice and reasonable payment instructions to the appropriate closing party. We do not control escrow disbursement. A delayed, cancelled, or failed closing does not automatically cancel amounts already earned. If escrow cannot disburse, the responsible payer must use another accepted method by the invoice deadline.

7. Failed or late payments

If a payment is declined, reversed, returned, or overdue, we may notify the responsible parties, retry an authorized payment as permitted by processor rules, pause nonessential work, withhold non-required deliverables, or suspend account access after reasonable notice. We may recover lawful processor-return fees and reasonable collection costs that were disclosed or permitted by law. We do not charge hidden late fees.

8. Cancellations and transaction changes

A cancelled, expired, withdrawn, or failed real estate transaction does not erase work already performed. When Services end early, we may invoice the portion completed, committed third-party costs, and any cancellation amount disclosed in the applicable service agreement. If the same transaction restarts or materially changes, additional fees may apply only after notice. We will not charge for unperformed work except a valid earned deposit, agreed cancellation fee, or non-refundable third-party cost.

9. Refunds and credits

• Fees are non-refundable once the corresponding Services have been performed.
• If we cannot provide prepaid Services for reasons within our control, we will refund or credit the unearned portion.
• Duplicate charges and confirmed billing errors will be corrected promptly.
• Promotional credits have no cash value and are not refundable beyond the amount actually paid.
• Refunds are sent to the original payment method when practicable; processor and bank timing may vary.
• Nothing in this Policy limits non-waivable refund or cancellation rights under applicable law.

10. Disputes and chargebacks

Please contact us before initiating a chargeback so we can investigate. You agree not to submit a knowingly false or duplicative dispute. We may provide the processor with the invoice, authorization, communications, acceptance records, and evidence of Services performed. Exercising a lawful chargeback right does not waive either party’s other rights.

11. Promotions and discounts

Promo codes must be used before the stated deadline and according to their terms. They may be limited by service, transaction type, user, coordinator, or redemption count; cannot be combined unless stated; cannot be sold or exchanged for cash; and may be cancelled if obtained or used through error, fraud, or abuse. A discount does not reduce separate third-party charges unless expressly stated.

12. Taxes and reporting

Fees exclude sales, use, gross-receipts, or similar taxes unless shown otherwise. You are responsible for taxes legally imposed on your purchase, except taxes based on our net income. Each party is responsible for its own tax reporting. We do not provide tax advice.

13. Payment security and records

Payment credentials are handled by our payment processor. We retain transaction identifiers, amounts, statuses, invoices, receipts, limited card details such as brand and last four digits, and related communications for accounting, audit, fraud prevention, dispute handling, and legal compliance. See our Privacy Policy for more information.

14. No fiduciary or escrow role

proRE.Services is not a bank, escrow agent, lender, attorney, or fiduciary. References to escrow describe a payment channel or transaction milestone only. We do not hold client funds in trust or control closing proceeds.

15. Policy changes

We may update this Payment Policy. Material changes will apply prospectively after notice and will be presented for acceptance when required. Changes do not retroactively alter a completed payment without your agreement, except where required by law.

16. Contact

Questions about an invoice, refund, or payment? Send us a message. Include the transaction address or invoice reference, but never send a full payment-card or bank-account number.